Where is saks fifth avenue headquarters

I mean most purchases are gifts…and might not always be liked. I shop at Saks quite often, but this experience has been absolutely ludicrous! This rude sales associate at the Bal Harbour Shops in Miami, could have simply accepted the return, to appease a long time Saks shopper and simply used the return as a tester on the shelf. Im with you all the way. Im done. Im not their biggest customer but one thing for sure i never will be now. Called multiple times and spoke to multiple representatives who all told me a different story.

First the watch was processing for several days, now over 2 weeks later it is still processing even though one rep told me it was shipped rushed order and I would receive it, yesterday! I asked to speak to a supervisor several times and was always told that they were not available. Then i asked for the corporate number and they gave me an out of service number.

I called back and told them that and they gave me another number. So technically this can take months and go on forever! Walmart gives better costumer service than this!

In an effort to return two pairs of shoes that were worn ONCE and broke they refused to take them back. The order was I contacted customer service for Saks. I spoke with a supervisor named Vance who was able to speak with the department in charge of issuing the credit.

I called Saks. She also said I am not the only customer who had called in because their credits had not been reflected on their credit card accounts, so my issue was not an isolated incident. She said the credit should only take another 3 business days.

He was the ONLY customer service rep who asked if anyone had been assigned to my issue and had offered to follow-up. I told him no and he offered to follow-up with me. I actually receieved an email from him later that day. As per our conversation I know I told you I was going to be today but and I apologize for that information because the result of the investigation show that it will be until Nov.

Again so far along this investigation that what we have found but we will keep on searching to make sure we solve this for you as soon as possible. This time they conferenced in the Saks credit card customer service rep who advised they showed no record of the price adjustment.

No email or call was received. I am absolutely beside myself. About two weeks ago I was in Saks and lost a silver bracelet that my 91 year old mother had just given me. I am sure it came off in a dressing room when I was trying on a couple of things.

And then I try again. Very very bad customer service. I bought an order online, and received a wrong item. Which I did. But they cancelled by return order before I had time to go less than 3-weeks. My return was delayed and past the days but they told me that would be all good! Wrote back, no answer. Wrote again, nothin, and again, nothing. Which is absolutely wrong! Then, the manager told me they reimbursed less because they received the package more than 36 days instead of 30 days.

Yeah, because they have done 3 mistakes, i have to pay the price. The customer service in the Philadelphia location on City Ave sucks. Let me start off saying that first. She answered my questions very fast and short. I started to leave out the store and dont purchase anything but my daughter was getting married and I really needed the nude pair.

I purchased both pairs and when she saw me going in my pocketbook then her mood changed a lil bit and now wanna hold a conversation. I cant even explain how pissed off i was. Someone had to run out the next morning and get me a lil cheap pair of shose because I had NO time to go back to the store and exchange.

I was heated on my daughters wedding day.. So I called and called and got the run around so when i finally got a chance to go and return them of course the lady wasnt in the store and it took about 20 minutes for someone to help me. After about another half an hour past with me just sitting there and him studying my receipt and going in the back doing who knows and then trying to help another customer before resolving my issue, I was finally helped and out the store.

Again called asked for supervisor they said supervisor going to call you back!!!!! We inquired about getting a smaller size Us 2 or 4 depending on how it is sized? We ran into another sales representative on floor 9 who was a bit more helpful.

We found 5 dresses tried them on in addition was then able to try on the Victoria Beckham dress. Much too big! The saleswoman also told us unavailable in smaller sizes. My friend looked it up on her phone available in saks in suze2,4,6,8, The saleswoman tried a bit to order but said computer froze and I should purchase using her salesnumber so she could get credit on my own.

I sent it 3 times. I waited for 2 and half hours on line back and forth supervisior after manager much to my dismay nobody was willing to assist me. Another wasted evening.. I spoke to at least 5 representatives and took their names down contact e. I filled out the survey that Saks sent me explaining this unfortunate situation.

I have been shopping at Saks for the past 40 years. Thank you for hopefully taking the time out to read my complaint! Saks should not have people in the Phillipines answer their customer service lines.

So I reordered the item; Saks will now have to pay for the shipping of the item and the shipping for the returning of the full-priced item—real smart! I just buy at Saks if I can get a discount—if no discount, I give my money to the best customer service—Nordstrom! I decided to advice Saks 5th Ave customer service regarding the fraud in order for Saks not to have a loss.

Now I understand it was a wrong idea:because now I can not order anything anymore from Saks web site, all my orders getting canceled without any communication from Saks side and no matter how many times I called customer service and was promised to be contacted by fraud investigation department, still no solution for the problem.

I was ordering a lot from Saks for years and never had any problems, but not this time. If somebody from corporate office would be so kind to contact me, I would appreciate.

I was promised an e-gift card for a dress I sent back that was purchased on a gift card. What is going on? Saks used to be so wonderful to do business with. I am trying to reach shoe department in Manhattan store for a week now. I have called customer service and they email shoe department manager to reach out to me but nobody called me back. I called customer service again and was placed on hold for 15 minutes.

Nobody answered. I called back operator asking to be connected to customer service. When operator got back on line she pretended not hearing me and hung up on me. The shoes arrived late and when I opened the box, the wrong color was sent. Our ordeal began Friday afternoon with Saks customer service trying to get this error corrected and get the right color shoes expedited to us. Saks customer service is located in El Salvador and communication is difficult. At pm I called again Gabriel, supv.

I never received a call back. Sent him an email, no response. I called the Beverly Hill store directly spoke to Stephanie who transferred me to overseas customer service after putting me on hold for 20 minutes.

I have left a message for the ladies shoes manager Mike Carlson asking for help but have not received a call back. I have never received such poor customer service in my life, especially from a high end store. This customer service situation needs immediate attention. I need some help asap.

Please check my order first order second order. I still have no shoes!!!!!!! I ordered a baby gift online which was supposed to have been delivered on September 7th, by FedEx — identified by the tracking number. It was supposedly dropped off. The recipient never received the gift so I called Saks Customer Service. To say that I was disappointed and shocked by your Customer Service and your policy is an understatement!!

First, Customer Service said there needed to be an investigation — taking weeks. Second, a replacement gift was not available unless I paid again for a gift. Third, no refund was available.

I spoke to 3 supervisors who were not helpful. I took matters into my own hands and called FedEx with the tracking number. They immediately told me that the package was misdelivered. It went to a different town and different address and FedEx opened up a case number to investigate. Your Customer Service. Your Brand — what a shame! So I have and will inform my social network and advertise this very poor treatment of a customer and other customers.

I will never buy from you online and I will recommend that no one else does. Social networks are very effective in dealing with situations like this. The same jacket was order and the damage jacket would be picked up Thursday, September 14, So I will lot be ordering a third jacket and I will not be paying to return the second girl jacket that I never ordered.

This fifth avenue store is in Costa Masa CA my story is really to long to tell but I will say that the women that work in womens fragrances need training they are rude pushy. After shopping there I will never deal with any of fifth ave stores again.

And their return policy sucks they are not customer friendly!! I opened the exterior box that the items came in and picked up the box of perfume, realizing immediately the weight of the box was insufficient for the item I ordered. When I opened the Bottega Venetta box, imagine my surprise and bewilderment when I saw what was inside the box.

It was a small bottle of perfume with a broken top Lolita Lempicka. I immediately called the phone number on the return slip and spoke to Prescilla Teves. After a brief conversation with her, she suggested I send her a picture of the items.

Please see attached email from Prescilla and the emails I sent to her. I followed her instructions, realizing that she did not ask for any contact information, order or any information that would help her resolve the problem. She stated I should receive an email in days with the result of the investigation.

Of course, I did not receive an email or any contact from her. She informed me that it needed to be addressed through the online process and to call her again if the situation did not get resolve. I was not surprised at all, on the contrary, I was very disappointed in the online support process and the representative. I was most unhappy with the way I was treated as a customer.

Kathy reviewed my order and stumbled through the conversation. She suggested I pay again for the perfume and she will request a refund that will take approximately 2 weeks to get. Really Saks a high end store has not perfected their processes when dealing with errors on their part. After feeling insulted with her offers, I asked for a supervisor Alex who came on the line after a long wait, she offered the same resolutions. I am amazed at the irresponsibility, lack of training, and lack of sense of urgency for customers that are spending money at Saks.

I find it unbelievable that this high end establishment does not have a better system in place when customers do not receive the items they ordered and paid for. I am so happy I was able to locate another source to order the Bottega Venetta.

I will no longer spend my money at Saks because this incident left a bad taste in my mouth. I will no longer refer my friends and family. I will post my dissatisfaction about Saks on Facebook, Instagram, Twitter, and whatever other social medias outlets available. Order was sent anyway. Chatted with CSR once received and was given return instructions and was told I would be credited once return was received.

Credit was never received. To date, I have chatted and called…spoken with CSRs, supervisors, and team managers. Patricia team mgr. She assured me I would hear back from her within 24 hrs. I have since tried to contact her leaving msg. This has gone on for far too long with no one being able to refund what is due to me!

Found correct number on website. I have been getting the run around for a returned thay Saks recieved June 10! Saks has the absolute worst customer service ever. They are never willing to help solve any issue or honor a sale item on their own site. Horrible is an understatement. They hang up on you the second it gets too much. This was the first and last time I will ever order from Saks off Fifth ave.

It was the worst experience I have had with a purchase re: order After many long phone calls and emails, I finally received the money back I was rightfully owed. However, no one, manager or supervisor could do anything to compensate me for my effort that was the fault of this company except give me money off my next order. I will never shop here again. I am writing to ask you if you would kindly help me to get a refund for an order that was fulfilled incorrectly.

I immediately called customer service and spoke with Mylene Appare. She assured me I would be refunded for the cost of the swim dress upon the receipt of the baby outfit. I tried to contact customer service by email and telephone but no one has gotten back to me. It has been over a week and still no refund. My monthly bill has been generated. I like to pay it in full but this charge is still on there. I think it is unfair to make me wait so long for a refund when this is an error made by Saks fulfillment center.

Absolutely ludicrous!!!! Beware of you returning via USPS with there label.. Saks Fifth Ave. The packing slip has the correct items listed and what arrived was different. I ordered a dress in another size for my sister in law, requested next day delivery and that was on Saturday, July My card has been charged and I have not received any tracking or information as to when it will arrive. Spent a few thousand at Neimans and had sales associates willing to locate item and ship to me immediately.

Even Amazon, that company sells both low and high quality and offer amazing customer service. My once go-to store for high end goods is officially off my list. Placed 3 orders a month and a half ago and didnt realize until 10 days that all 3 orders got cancelled. Called Saks customer service, said the security team would call me back within hours, but they never called back. I made at least 15 calls to customer service since then, agents either hung up or lie and refused to transfer me to a supervior.

Finally talked to a supervior who promised this time security team would definitely call me back within hours but again NO. Called in today again agent said supervior would call me within an hour guess what, NO calling back. One pair of trousers was credited and the second pair has been ignored. Saks has the worst customer service ever and I will never shop there again. I placed a order with Saks on and I cancelled it on Their online customer service sucks.

I will shop somewhere else. Horrible service!!! They are absolutely no help at all!!! They keep telling me to return when their return process is like using pony express and literally takes a month to have your money refunded. I will NOT ever shop this store again!! Now I have to find my husband a pair of slides from either Nordstrom or Bloomingdales where they care about their customers and hire people that can read and comprehend things!!!!

The packing slip was correct but the item was not. I sent an email with a photo and never got a response. I called and they kept me waiting 14 minutes to talk to a supervisor who then informed me that the purse was out-of-stock! Now I have to spend my time mailing the incorrect product back and will have to no doubt wait several weeks for a refund!

On may 20th I purchased a mug that I was absolutely in love with from saks I was so happy! This is the St. Louis mo Frontenac location. I knew there was a new fragrance so we stopped over there. I work out of la and travel for work to ny so not really versed in how saks in Missouri is ran. I went with my mother to the Beauty and fragrance area.

Saw an associate and asked upon fragrance. I was looked at and pointed in what direction to go. Not what I was looking for. Bond no9, was in another area, I asked and was pointed in the other direction. I asked if this associate would assist. It was very dead in there so I assumed the lax in help was due to that. I figured the person works in the cosmetic section and is helping. The associate was clueless. They knew if she is smelling different bottles she would need to break that up, everything would smell the same.

I asked for coffee beans. But the associate went to the back but took the box with him as if we were going to run off with the perfume. I was immediately embarrassed that my mother was here for this. The associate came back, I tried to be nice and asked if my mom could smell something else as my mom had a particular like.

Most individuals if you tell what scents you like i. Woody, citrus, they would inform of all that are in that category and let you know some things smell different on the arm individuals body chemistry are different for others. So what may smell good on myself may not smell the same for my mother or on a scent card. Again I was the associate of this. I have purchased bond for myself so I know what service is like at the store in ny and even at saks. Your paying money for something. I was shocked at the service I received.

I mentioned about samples since again I get bond for myself but for my mom i was trying to break her in to a different fragrance vs.

So we went to a different register and again it felt as if we were these, I was this young hip hop head that come in the store and I assume the associates categorize everyone the same. But I purchased the item. Louis, she has purchased online but the store the associate treat you differently. She was disappointed in her experience. I rather that happened to myself than my mother experience it.

The sort of discrimination that was visibly there. My mother opened the box and noticed the bottle which I viewed as a display, had some sit markings on it. So she asked about whenever I come back to St. Louis if I could go with her to exchange for an actual bottle that was in the case. She was afraid to go on her own. So I have to either purchase a bottle online and just keep the one or give away or come to St.

Louis in 3 days to exchange a bottle. Just like every customer that walks in. Very sad at the situation. I hope SAX reached out to her and her mother. It would make a difference, particularly to her mother who seems to have been damaged very deeply by the SAX reps at the store s. Everything checked out fine, I got a confirmation email with the estimated delivery date I even got expedited shipping. The next day, I receive an email stating my order has been cancelled. I automatically assume it is my bank declining my purchase.

I call my bank first, they state that everything is fine and there is no block, so I contact Saks, they state that it is my bank declining the order. Here we are going back and forth — 4 different times I had to call my bank, simultaneously with Saks, come to find out, my card was declining because Saks was inputting the incorrect security code Cvc code on the back of my card. We ask if we can provide them with the correct and actual security code on the back of my card to complete the purchase.

Once they put in MY security code, the purchase went through. Instead of enjoying time with my family, I am trying to fix an issue that should have never been to begin with. I have never in my life encountered this. Furthermore, how am I, a consumer, supposed to feel comfortable shopping at a place that does not even verify a security code before a purchase.

I am extremely disappointed with Saks all together. This is my first time shopping Saks and definitely my last. Very poor customer service for a high end retailer. Still waiting for response to email inquiry I made to customer service regarding an in store return of an online purchase. Had always believed Saks to be very customer focused, similar to another high end retailer they compete with. Paid for it with VISA. This is not the worst of it!!!!! I have placed the order today for one of the three items and gave my credit card via phone and then, disconnected.

Customer service is non existent except for a small few actually in the stores. When I call the refund extension I am told they have to dress and it will be refunded. Last time I called his supervisor told me they had the dress, today they told me they have no record of the dress. This is just unacceptable. No matter what time I call I am put on hold for 15 or 20 minutes and then no one can help me.

Now I am waiting for a supervisor to call me back, I am not going to hold my breath. What kind of scam is this? I have no idea how to get in touch with the corporate office.

I would love to speak to someone who can really help me. Is there anyone out there? A decades long loyal customer. Called to report card was stolen-on hold 20 minutes then disconnected. Called back, on hold for 49 minutes. Finally someone answered but transferred me to a guy in India who was able to cancel the card.

As I read the numerous nightmarish situations that others have had I realize I am not the only one in the same boat! I purchased hostess gifts and hostess favors for a dinner party over a month ago.

They did not arrive in time although I ordered them with plenty of lead time. Plus one of the gifts included in the box was personalized by a third party vendor and personalized incorrectly. I too, spent 40 minutes on the telephone with three different Saks representatives. Each had no clue as to how to be of any help. I sent the shipment back to Saks just as it was received by me and I have waited for almost a month now and I still have no refund or resolution to the matter.

My many emails have been answered with excuse after excuse for the delay. The latest was that the items needed to be inspected before I could be refunded. Perhaps it is time to take action against Saks. Not certain yet how to do that short of boycotting the entire establishment, but I feel there must be other avenues for retaliation against a company who most certainly does not put their customers first!

I have been trying to get in touch with sourcing for socks but so far been unable. I returned a Tory Birch blouse on Jan. After 3 weeks of no refund posted, I contacted the FedEx and was told the package was delivered at Saks warehouse since Jan 23rd, I have since contacted customer service multiple times via Chat and phone calls however; no resolution!!!

Each time, I was told that they cannot do anything about it until the warehouse sorts it out…. A week ago, I sent an email to the customer service to request an escalation! I was told in the reply by Saks. Apparently it is the problem needed to be resolved between Saks and its FedEx carrier; instead, they leave me, a customer, hanging out to dry. That were not being honest with you. They are covering up-I had the same problem as you about the same time..

That call was on Friday-Today is monday.. They have already sent a credit to my AMEX card.. I was told to ship it back to the distribution center. You have got to be kidding me! Bought jewelry items from Saks Off 5th. One of the watches came wrapped in a used piece of tissue paper thrown into a cardboard shipping box with no watch box, warranty, instructions or invoice.

I called the order line to complain and they told me they would contact the shipping department and get back to me within 24 hours. I then called corporate and was on with them foe 30 minutes trying to get this resolved.

They were of no help and told me to mail it back. No offer of an apology or any concern about the item. Saks has lost a good customer. Too many other stores and sites to buy from than to put up with this. They would not allow me to talk to anyone directly in their security or fraud department which I find unacceptable. I had to call back and finally was connected to an Amber who indicates she can not reverse the charge, although she found it, notified Fed Ex to try to hold delivery and told me that it appeared fraudulent.

I also filed a complaint with the Better Business Bureau. It appears Saks has poor cybersecurity controls and clearly does not care about this issue given the numerous similar complaints that I am finding online relating to Saks Direct , Aberdeen MD per the following website —.

Same experience, My Saks card was hacked. I noticed it when unplaced orders started being delivered to my home.

I iImmediately reported it, cancelled the card and was assured someone from the fraud department would be in touch with me within 48 — 72 hours. Aside from one nice lady I spoke to in the credit department who tried to help — all to no avail. Absolutely the worst customer service ever! Saks only cares about their bottom line and not customer satisfaction. Perhaps the executive branch take a cut in salary and bonuses and hire more staff to address the issues of their inept cypersecurity.

After many years as a customer, I will never do business with them again. There are lots of other high-end stores to patronize whom I am sure would welcome new patrons.

Bought several items on line, some were on clearance. Two of the items came in deffective. A sheer skirt that was missing the lining and a calf half jacket that had the suade ripped in two places. I sent the items back the way they were delivered to me. When a refund was not being issued, I called customer service only to be told that the items were being returned to me since they were worn and in unsaleable condition.

Well, I never wore them since they could not be worn, at least not by me. When the items arrived, they had removed the tags and kept them. After several phone calls, I was told they had made a mistake. FedEx was dispatched back by customer service to pick the items up. Two months later, still no refund. I called only to find out they are being sent back to me again. I think people need to know what happened to me and that the same thing can and will probably happen to them.

No more Saks!!! Notice that there was a full line and the line has not moved in 5 minutes. Sultana noticed the line and did not act. I asked another employee that went on a cashier and she said that Sultana is a manager. I shop here all the time and I myself always notice that Sultana is getting paid to do nothing.

Less words, corporate needs to look into the managers in saks off fifth. Too many complaints and nothing done. The dress needed alterations. The dress never arrived in Pittsburgh. My spouse was very upset. She called and called customer service only to be constantly transferred to full mailboxes.

On Friday, December 30, we delayed our trip to Alexandria, Virginia, hoping the package had been shipped. It was not shipped. Finally, while driving to Alexandria, Virginia someone answered the phone and promised to check if the dress was mailed. It was not. Needless to say, after many hours of being on the phone and being disconnected, and the many hours of tears, we thought this would finally be resolved.

Again, Saks failed. The dress alterations were improper. The hem of the dress was done incorrectly; the dress was four inches too long and dragged on the ground.

The fabric scraps that had been removed were shipped along with the dress demonstrated the wrong amount was removed. This dress could not be worn to the wedding. And, we had to find an alternative for the wedding that evening in three hours. My wife went to considerable time, expense, including accessories to purchase a backup dress in case this dress never arrived.

Again, we called customer service and was told we would receive a full refund and could drop it off at ANY Saks store. We delayed our return trip and waited until noon for the Saks in Tysons Corner, Virginia to open. After waiting for the store manager to look into this, the store refused a refund. Shame on Saks. You made my wife quite upset and ruined a wedding for us. For a dress that was never used. I purchased a pair of designer expensive shoes online for my husband for his only Christmas present, on sale and paid for them via PayPal, like many of my online purchases.

I called today to find out where my order is, being that it is only a few days away, that I ordered a month ago. First, they never ever called me. They never emailed me either.

My phone has been attached to my hip, and voicemail messages completely cleaned out. Since the shoes were a sale, now they are sold out in the size I needed. How absolutely ridiculous is this!!!

This was not a cheap pair of shoes either! I had been wanting to get these for my husband for 3 years, and finally I was financially in a place I could stretch myself a little to grasp the designer shoes on a sale.

I am so upset over these shoes! When I need this money for other Christmas presents!!!! I highly suggest you think twice before ordering from here. Horrible customer service, and will give you a stroke before you get any sort of poor resolution with them!

In the latest very unhelpful email I received from Saks online, they said that none of these items had shown up in their records and so — too bad!! Actually, the correct procedure seems to be an investigation into DHL or God knows who or what else.

I will never order at Saks again. And I will not visit the new store when it comes to Montreal. I brought a shoe and my heel was a little weak. So they ordered them again sent them the next day and sent me 1 scuff shoe. We have no tax on clothes in my state of residence. Following is the explanation i got from Off 5th. Only the stores would not charge tax on the clothing. This is the most ridiculous explanation i expected to receive!

Have any laws changed the past week or so? I will be contacting appropriate consumer protection agency to clarify this information. Meanwhile, no more shopping in your online stores until the tax question is sufficiently clarified for me. After many attempts and finally talking to a Supervisor I am happy to say that I was able to find the item that I wanted.

I can say that I feel they are trying to help me. It has been frustrating and I have been involved with the efforts made. If your determined and have the patience you will end up with a happy story. If you want result go directly to a Supervisor or head office. What is corporate phone number?

Saks is nothing but a fraud! I attempted to place an order on Saks. Since I had mistakenly inputted the wrong password two times, I received a message to contact the customer service by phone. I called the first time, hung on for 30 minutes listening to some awful sounds, and then had to hang up. I called a second time and was cut off after 5 minutes. I called a third time and once again was cut off after 5 minutes. I called back today, the 13, and was cut off immediately two times.

I finally called corporate offices and an operator gave me a different number to call for saks. It called.. I called corporate again, was put on hold while the operator attempted to get someone to speak with me. I gave up after 15 minutes. Never again will I attempt to buy anything from it.

Horrific service. This is no way to treat a customer. After reading the last emails comments I have to agree. My experience with Saks Fifth on line has been horrible. They did not send my item after processing it.

I called several times and had several stories told about there error. I cannot get the item anymore as it has almost sold out and I have spent way to much time on the phone with this company. Never again. I am a very frustrated customer and very disappointed. I have come to the conclusion that Saks. I ordered from Saks. Saks Fifth Avenue will take a Pre Order that is a limited edition which I could have purchased at another store at the time but decided to put it on my Saks card BUT they never fulfilled the order so that I was out of luck from purchasing it any where else because by time I was told that it was moved to back order from pre-order all the other sites sold out!

I never received the order from Saks after many calls and emails and was out of luck from being able to make the purchase again. This is not the first bad experience I have had with Saks Fifth Avenue they very rarely get my business I will always go some place else first before contemplating a purchase on Saks.

I could not agree with you more.. I am writing to express my displeasure with an experience I recently had at the Beverly Hills store. My experience with South Coast Plaza, where I bought the dress, was terrific and my sales associate was wonderful. Because the dress was slightly soiled and the tulle had a few areas of snagging and there was not another in my size anywhere, Saks in South Coast had it repaired and steam cleaned and shipped to me.

It looks great. I have to have the hem done so I went to the Saks in Beverly Hills very near my home. Though I have a seamstress, I thought since I paid full price even with the flaws and the dress cost dollars, I would have Saks perform the work. I was aware that it would be most likely higher than my person would charge me but I wanted to be sure my purchase was protected. I had called ahead and spoken to Nancy the manager who told me to come in at my convenience on one of the two days I had chosen and ask for the floor manager Maria as she would not be there.

I arrived on the day in question at the time I had told her I could be there and there was no Maria working that day. The sales associate called the seamstress who came and pinned my hem, which was the only alteration needed.

The dress has a Tulle skirt and an underlining that has a gusset. When we were done, the sales associate took me to the register to complete my transaction. She was unable to input whatever she needed to in the computer and, because no one would answer the phone when she called for help, she left twice to ask someone how to do it.

While she was gone, I had the opportunity to review the posting with usual charges for alterations and thought it may come to about dollars roughly. I asked the seamstress while she was pinning and she was unable or unwilling to give me an answer. When the Sales associate told me that it would be almost dollars, I said I thought this was a little high and could she tell me how this price was figured out. She left, came back and told me that the seamstress was gone and no one could talk to me about this.

The wedding is September 10 and we are leaving the 6th. This was happening on the 24th. I was then told she was advised that she would have to unpin the dress if I decided to take it.

By this time, I was so angry that I said, fine, I will take my dress, just give it to me and I will go. She then commenced, with the help of another associate named Catherine, to attack my dress and remove the pins.

I hope you can see that I find all of this very unsatisfactory in every way and am sad that I will never shop at Saks again. I will be putting a review on Yelp about your alteration services and taking my dress to my own seamstress who will treat my property much better than your staff is willing to.

I did call the department both Thursday and Friday of this week and left a message to be called back but no one bothered to call, even though I was told that Nancy would be back these two days. The real owners are HudsonBay Co. I received them. I was charged I am so disappointed in saks. He said it was shipped meanwhile, Canada Post said only a label was created. I have had to file a complaint through my cc company. Thankfully I was smart enough to keep all emails and tape all conversations.

Even today, when I contacted saks they indicated that I will get the order today but again, Canada Post has said it was only a label created. It was a purchase for Burberry. What a story-Had similar smugness and nastiness with customer service.. If you read this and feel like emailing me…please do.. Saks Canada is going to have the same fate as Target.

I would guarantee that they will be out of the Candadian market within 2 years. I went downtown to buy a pair of shoes. Long long story short — and several calls later and talking to 5 different departments…. I physically returned the shoes to the downtown store a month ago and there was no refund.

They can not treat their Canadian customers with such disrespect and expect them to shop at Saks! Good luck — you will need it. I just wrote the exact reply about Target..

If you read this hope you email me.. Buyer beware Saks. The order that I placed was for 4 individual items , but when I received the order it was NOT the order I placed and was clearly another customers! I then sent the wrong order back indicati g it was not what I had ordered! A week later they sent me the exact same order back that I had sent them indicating I was returning something I had not ordered! Of course I was it was what was sent to me inerror!!

This situation has left me so frustrated and not appreciated as a custoner! They should have gone out of their way to make this right!! Their service is beyond anything you will ever experience!! This lady claimed she is the store manager.

Then I asked to speak to her supervisor, she said the supervisor is on PTO. I told her as the consumers right, even if this tag was by mistake she should of give customers the sale tag price because first of all this is not my mistake. I will never shop at Saks again. On top of that will tell all my friends, blog, and gift the few Saks gift cards I have to a few enemies. She located the perfect gown in the Saks at Tysons. She takes all the information and tells my daughter she should receive it shortly.

Fast forward 10 days later. Pacing back and forth and jumping whenever a postal truck rolls by, she finally decides to call. When she asked why she was given a customer service number that happen to have a higher than normal call volume. By now, I take the phone and patiently await an answer.

We were told that the order was cancelled because the dress was not in stock and its their policy to email and not call to notify customers That made it pretty hard since the saleperson asked for a phone number and not email. Long story short…wonky customer service and laisse faire attitude from customer service.

Therefore, folks…do yourself a favor and do not expect decent customer service from Saks anymore. If I had known, my daughter would be shopping for accessories to go with a beautiful dress now instead of rushing to find one. Truly regretful experience. Hope you get this and might email me.. I arrived at the doors in hopes to me my girlfriend inside to complete her purchase and to use the restroom. An employee by the name of Kelly told me that they were counting money and they were closed and that no one was allowed in.

A bit curious to the customers that were near the door I walked to my car and turned and noticed a couple talking to the same representative. As I was entering my car I peeped over the top of a white Tahoe that was parked next to me and she allowed them in. This is a disgusting case of decrimination and I plan to take legal action. Everyone has to wait just as I was directed to. Is it now policy at Saks to only hire blacks in their customer service department?

I ordered an item I really needed for an outfit that I had already purchased 4 pieces. Meanwhile this item had sold out and I added my name to waitlist. AND it came up available 3 more times as waitlist available.

I did the exact same thing order somethings for my son birthday party and my order was canceled but not before they authorized the payment then they informed me I would have to wait business days before my money would be returned I explained that this was unacceptable.

I have spoke with 3 representatives and 3 Supervisors only who stated she was a escalation manager and still they act as if there was nothing that can be done. I informed them my back said they would refund my money with in hours if the relieve a email on letterhead with all the information an a contact person still nothing was done.

They informed me I would still have to wait hrs for someone to contact me but I plan on calling corporate in the morning and I want all the managers demoted or ordered to retrain because the Customer Service is Unacceptable and need to be revamped. I should have went off of prior experience and never shopped here again but I forgot about my last experience where the same thing occurred inside the store. They need to be reported to the BBB because customer complaints seem to hold no merit so I will be contacting them also!!

Before getting so upset I would highly recommend finding out the specific reason. I have been waiting over 3 months for a refund and have gotten nowhere with them. I have been hung up on, and spent hours waiting on the phone. I even sent Mark Metrick a message on LinkdIn. May go to press…..

Lol go to the press? You do that and see what they tell you Karen. Let me know how that works out for you lol. Worst customer service ever. Saks has been giving me the run around since May 9, and although I spoke with FedEx and the driver stated he gave my package to a woman outside a gate that was not my address they refuse to refund or send my mother her mothers day presents!!!!!

Now i am being charged interest on a This is a FedEx issue and they should be the ones you file a claim with and expect your money back from. Whose bright idea was it to have security use dogs to guard Saks? Many African Americans, who are old enough, remember when dogs were used against children during the civil rights marches. Worst customer service. Been trying to reach the corporate headquarters for a week with no luck.

They have a contact email address and customer service number that handles this. Most of the time Saks did their job and the shipping company is the one who messed up and should be held responsible. Order never arrived. This is obviously a issue you need to address with the shipping company. It blows my mind to see stuff like this. I have recently had the same problem. Item showed delivered. Poor customer service, I have been bounced around to numerous employees and representatives. This is a issue for Fed Ex.

Saks did their job. Fed ex dropped the ball so direct your anger in the correct direction. File a claim with Fed ex. How can you not see that? I have oder from company but I never received it! When I call and asked no one take responsibility about that they just said the ship put in my front door and that all they can said! But that I never received my Oder yet! And that cost me about 4. So I have to need talked to my lawyer about my problem!

This very disappointing about ur company. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Marc J.